We are writing to inform you that the information systems of London Capital Group Limited (LCG), a subsidiary of FlowBank, have been the target of a cyberattack.

FlowBank, which was not the target of this attack, took immediate actions to respond to this incident and to protect its IT infrastructure. Our services have not been impacted.

FlowBank is currently investigating the situation in close collaboration with security and cybercrime specialists, including the Judicial Police, the Swiss National Cyber Security Centre (NCSC), and external experts in order to analyse the consequences of the cyberattack.

According to the information available at the time, the perpetrators of the attack were able to access FlowBank’s customer data, such as customers’ personal contact details.

At this time, there is no indication that personal information of any nature will be misused, but please be cautious if you receive any unsolicited communications, especially from people you do not know, for example if you are contacted by individuals by email or phone, who claim to be from your bank, Internet service provider or insurance company and use your personal information to gain your trust.

Please note that FlowBank will never contact you unprompted to ask for information about your account by any means of communication. In the same way, FlowBank will never ask you to disclose your password or to change your passwords on your FlowBank account.

FlowBank's top priority is to ensure the security of your information and to take all measures to protect you. We are working to resolve this situation as quickly as possible with the support of internal and external specialists.

FlowBank has informed the relevant authorities and filed a criminal complaint against the perpetrators of the cyberattack.

We deeply regret and apologize for the inconvenience caused by this incident.

Kind regards,

The FlowBank Team